Capture Every Moment.
Turn Every Experience Into Proof.
EscapeLife OS collects feedback from every guest touchpoint — stay, spa, dining, golf, activities, and transport — uses AI to route signals intelligently, and automatically shares the best moments across review platforms and social media.
How It Works
From Experience to Published Proof — Automatically
Four steps. Zero manual work. Every review, moment, and social post handled by the platform.
01
Guest Has an Experience
Spa checkout, golf round, dining, check-out — any partner or in-property touchpoint completes.
02
Smart Prompt Fires
The right feedback request or moment capture prompt is sent at the optimal time via app, SMS, or kiosk.
03
AI Reads the Signal
Sentiment is analyzed instantly. Positive routes to amplification. Negative routes to recovery before it goes public.
04
Content & Reviews Distributed
5-star reviews pushed to public platforms. Guest moments posted to social. Responses drafted and published automatically.
Guest Content
Ask Guests to Capture Their Best Moments
Contextual prompts in the guest app and at partner touchpoints invite guests to photograph and record — generating authentic UGC at the exact moment emotions are highest.
In-Stay Moment Prompts
The guest app surfaces contextual photo prompts at peak experience moments — sunset from the balcony, first tee shot, spa treatment room, poolside cocktail. Guests capture and share without friction.
Partner Moment Triggers
When a guest completes a spa treatment, golf round, excursion, or dining experience, a moment prompt fires automatically — capturing feedback and photos while the memory is still fresh.
Branded Content Templates
Guest photos are optionally framed with property-branded overlays, captions, and hashtags — turning every guest capture into on-brand user-generated content ready to share.
Video Moments
Short-form video prompts encourage guests to record reels and stories — activity highlights, room reveals, and experience recaps surfaced at the right moment in the journey.
Every Touchpoint
Feedback From Every Partner & Experience
Every integrated experience partner — spa, golf, dining, activities, transport — feeds into the Smart Reviews engine. No touchpoint goes unscored.
Post-checkout survey triggered automatically — star rating, written feedback, and category scores for cleanliness, service, value, and amenities.
Treatment-level feedback collected at checkout kiosk or via app — therapist rating, ambiance score, and open-ended comment capture.
Post-meal feedback request via SMS or app — dish ratings, service scores, and likelihood to return, triggered 20 minutes after the check is closed.
Round-completion feedback request with hole-by-hole ratings, course condition scores, and staff interaction ratings synced from the tee sheet.
Post-activity feedback from every booked experience partner — guide rating, logistics score, and photo moment prompt fired on completion.
Post-transfer rating request — driver score, vehicle cleanliness, and punctuality captured automatically on trip completion.
Smart Routing
AI That Protects Reputation and Amplifies the Best
Sentiment analysis runs on every signal in real time. Negative feedback triggers recovery before it becomes a public review. Positive feedback is amplified across every channel automatically.
AI Sentiment Engine
Every piece of feedback — written, star-rated, or captured moment — is analyzed for sentiment in real time. Positive signals route to public review platforms. Negative signals route to the relevant department head before the guest checks out.
Smart Review Request Timing
The system learns the optimal moment to ask each guest for a review — not just checkout time. Post-spa, post-dinner, post-activity, or mid-stay for extended visits. Timing adapts per guest segment and stay type.
Recovery Before It Goes Public
When negative sentiment is detected, an automated recovery workflow fires — an apology, a resolution offer, and a staff alert — before the guest has a chance to post publicly. Turn a 2-star experience into a 5-star story.
Review Amplification Engine
High-sentiment reviews are automatically routed to Google, TripAdvisor, Booking.com, Airbnb, and Yelp with one-click submission prompts — reducing the gap between satisfaction and public proof.
Cross-Partner Reputation Scoring
Aggregate reputation scores across every experience partner — spa, golf, dining, activities — visible in the property dashboard. Underperforming partners are flagged automatically for quality review.
AI-Drafted Review Responses
Every new public review triggers an AI-drafted response — on-brand, contextually relevant, and ready for one-click publish. Never leave a review unanswered again.
Recovery Before It Goes Public
Negative sentiment detected at spa checkout → staff alerted → apology and upgrade offer sent → guest leaves happy.
Social Media
Guest Moments Posted. Reviews Shared. Automatically.
Every consented photo, video, and 5-star review flows into a social automation pipeline — formatted, branded, and posted to Instagram, Facebook, and TikTok without a single manual step.
Auto-Post Guest Moments
Guest-consented photos and videos are automatically published to your property's Instagram, Facebook, and TikTok — tagged, captioned, and scheduled at peak engagement windows.
Review-to-Social Pipeline
5-star written reviews are automatically formatted as quote cards and posted to social channels — property-branded, guest-attributed (with permission), and optimized for each platform's format.
Story & Reel Automation
Guest moment videos are assembled into property story highlights and short-form reels — edited, branded, and posted without any manual work from your marketing team.
Hashtag & Tag Intelligence
Every auto-post includes optimized hashtags, location tags, and partner tags — built from your property's brand guidelines and updated continuously based on engagement performance.
Guest Permission Workflow
A built-in consent layer asks guests at capture time whether they'd like to share on the property's channels — with a simple toggle. Consent records are stored automatically.
Content Calendar Integration
Auto-generated social content feeds into a content calendar — letting your team review, schedule, or adjust before publication, or set fully automated rules for hands-off posting.
Distribution
Every Review Platform. Every Social Channel.
Smart Reviews distributes to every major platform — public reviews routed to the right destination, social content posted where your audience lives.
Your Best Guests Are Your Best Marketing
Capture their moments, collect their feedback, recover the unhappy ones, and let the platform share the rest — automatically.
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