Your Best Concierge.
Available 24/7 in Any Language.
EscapeLife OS Digital Concierge handles guest requests, builds personalized itineraries, books experiences, and answers questions around the clock — powered by AI, backed by your team.
Capabilities
Everything a Great Concierge Does. Automated.
From itinerary building to service requests — the Digital Concierge handles the full scope of guest needs, 24 hours a day.
AI Itinerary Builder
Guests describe what they want — relaxation, adventure, romance, family fun — and the concierge builds a personalized daily itinerary from available on-property and local experiences.
24/7 Virtual Concierge
AI voice and chat concierge handles guest questions, booking requests, and service calls around the clock — in any language, with no hold time and no staffing cost.
Local Recommendations
Curated, property-curated local recommendations for restaurants, attractions, day trips, and hidden gems — surfaced contextually based on guest profile, weather, and interests.
In-App Service Requests
Guests request extra towels, room setup changes, wake-up calls, luggage assistance, and more through the app — routed instantly to the right department with confirmation and ETA.
Dining & Activity Booking
The concierge books on-property dining, spa, golf, tours, and experiences on behalf of the guest — with full calendar integration and confirmation to Apple Wallet.
Real-Time Availability
Every concierge recommendation is backed by live availability data — no more suggesting a fully booked restaurant or unavailable spa slot.
Pre-Arrival Itinerary
Before guests arrive, the concierge sends a personalized itinerary proposal based on their booking details, stay duration, and stated preferences — capturing bookings before check-in.
Multi-Language Support
The AI concierge communicates fluently in 40+ languages — auto-detecting the guest's preferred language from app settings, booking origin, or direct input.
Escalation to Human Staff
Complex requests, complaints, and VIP interactions are seamlessly handed off to a human team member with full context — the AI never drops the ball mid-conversation.
Channels
Meet Guests Wherever They Are
The concierge is available across every touchpoint — app, SMS, WhatsApp, in-room tablet, and phone.
In-App Chat
Native chat inside the property guest app — text, voice, and photo attachments.
SMS / WhatsApp
Guests without the app reach the concierge via WhatsApp or SMS automatically.
In-Room Tablet
Full concierge interface on dedicated in-room tablets for premium properties.
AI Voice (Phone)
Guests call the front desk and reach an AI voice concierge first — with live transfer available.
Web Chat Widget
Pre-arrival concierge available on the property booking website before guests arrive.
QR Code Anywhere
QR codes at pool, beach, spa, and restaurant areas launch the concierge instantly.
A World-Class Concierge at Every Property
Deploy the Digital Concierge and give every guest — at every price point — the experience of a five-star service team.
No credit card required · Setup in 48 hours · Cancel anytime