Loyalty That Earns
Across Every Revenue Stream.
EscapeLife OS connects your loyalty program to every module — rooms, spa, dining, golf, activities, and retail — so guests accumulate points on every dollar spent, and operators see the true lifetime value of every member.
Capabilities
From Points to Lifetime Value
A complete loyalty and membership platform connected to every revenue stream, access point, and communication channel across your property.
Cross-Module Points Engine
Guests earn points on every revenue stream — room charges, spa bookings, golf rounds, dining spend, activity reservations, and retail purchases — all accruing to a single loyalty balance.
Tier Programs
Configure Bronze, Silver, Gold, and Platinum tiers with automatic advancement rules based on stay frequency, total spend, or points balance. Tier changes sync to credentials, access policies, and AI messaging in real time.
Membership Programs
Annual and recurring membership offerings with bundled inclusions — complimentary rounds, spa credits, F&B allowances, and priority booking — managed per member with usage tracking.
Real-Time Redemption
Guests redeem points at any POS touchpoint — front desk, restaurant, spa checkout, pro shop — with instant balance confirmation and folio integration.
Referral & Affiliate Engine
Automated referral programs with unique tracking links, commission management, multi-tier referral trees, and payout automation tied to completed stays.
Loyalty-Gated Access
Loyalty tier automatically provisions access entitlements — lounge access for Gold, complimentary spa for Platinum, early check-in for Silver — via the Credential & Access module.
Personalized Loyalty Messaging
AI-generated loyalty communications: tier upgrade congratulations, points expiry reminders, exclusive member offers, and re-engagement sequences based on time since last visit.
Lifetime Value Dashboard
Per-member LTV reporting across all revenue streams — see total spend by category, visit frequency, referral value, and predicted future value by loyalty segment.
Partner Earn & Burn
Configure earn/burn partnerships with local restaurants, activity providers, and transportation companies — guests accumulate property points across the broader experience ecosystem.
Connected Loyalty
Platinum tier members automatically receive lounge access, early check-in gate privileges, and personalized welcome messages — without manual intervention.
Program Configuration
Every Loyalty Mechanic Supported
Build the program that fits your property — from simple points-for-stays to multi-tier programs with partner earn networks and membership inclusions.
Points Accrual
Configurable earn rates per revenue category — rooms, dining, spa, golf, activities, retail.
Tier Advancement
Automatic promotion based on nights, spend, or points thresholds with customizable windows.
Tier Benefits
Access upgrades, complimentary inclusions, priority booking, and rate discounts per tier.
Expiry Rules
Flexible points expiry — calendar year, rolling 12 months, or inactivity-based with automated reminders.
Bonus Campaigns
Double points periods, category bonuses, and welcome offers for new members.
Member Pricing
Loyalty-exclusive rates visible only to authenticated members in the booking engine.
Build Loyalty That Compounds Over Every Stay
Cross-module points, tier-gated access, membership inclusions, and lifetime value intelligence — all connected to your booking engine and operations platform.